![]() Alu offered to upgrade them to a better model at no cost or try a different style(which I was never informed by ****** or ***** that there were different styles) which I declined because of the situation. I even mentioned to ****** that perhaps the aids are not the best quality and he stated that was not the issue. They waited to have the other office call me and have Alu tell me all this. So after going several times and complaining that the hearing aids were not working for me, discouraged from returning them twice, at which time neither ***** nor ****** never mentioned that if I returned them I would be facing any fees etc. My husband called ****** to discuss this and was also given a run a round. He asked me if I wanted an appointment to return the aids (after I went 2 times already and no one wanted to take them).I told him I will go tomorrow at 4pm and discuss this with ******. He kept talking over me and said I was wrong. The paperwork I have indicates they can be returned within 30 days for a full refund. At no point we were told of the return policy nor we were ever given anything that had that information. I said we do not have any paperwork regarding this and we we never told that by ******. ![]() He said well you signed paperwork indicating this. I informed him that at no time we were informed of that, that the website does not indicate that and that both times I went to the office and spoke about returns, no one mentioned it either. When I received the call today 5/2/23 from the corporate office from Alu(not sure of spelling), we had the conversation regarding the return at which time he told me that there was a fee for returning the aids that amounts to $369 dollars. I expressed my concern with the **** day wait for them to call me because the 30 day return window will be. So he said since I had to take them back with me to just try out the new programming. He would have someone reach out to me from the main office and they would initiate the return. I told him I did not want to continue with this and he said that because it would take **** days to get the return going, that I should just try it because he could not take them back at that time. He asked me to give it one more try because the audiologist reprogrammed them yet again. I returned again on 5/1/23 to see ****** again and again expressed my dissatisfaction. He convinced me to give it one more try and reprogrammed them again. I explained to him my desire to return the aids because I feel they are not satisfactory and are not helping me at all. On 4/27/23 I returned to the office and ***** the fill in was there. I have voiced this several times to ****** who is the person I have been seeing. I have not been able to hear with clarity and basically only hear loudness. I have been back to them 4 different times because I have not been satisfied with the product. At no point we were told of the return policy nor we were ever given anything that. We had to put $1000 down, get approved for credit, purchase insurance. After checking things out we decided on a pair that cost $6129.00 plus tax, insurance etc. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.On 4/7/23, my husband and I went to inquire about hearing aids for my self. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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